eufy RoboVac is a subsidiary brand of Anker that manufactures smart and AI-powered robotic floor vacuums. Some popular models like RoboVac 11S (Slim), 11S (MAX), X8, G20, and G30 are doing a great job in floor cleaning.
The RoboVac gives 120 to 180 minutes of runtime (depending upon the model) on a single charge. Once the battery percentage drops to a certain level, it returns to the charging station for recharging.
Once the battery is fully charged, the robot will return to work and keep your floor dust-free. But, some customers complained that their eufy RoboVac doesn’t charge when returning to the charging station.
So, why won’t eufy RoboVac charge? Your eufy RoboVac won’t charge if dust or debris blocks the connection between the charging dock and the robot’s charging pin. Also, a faulty charging dock, dead battery, and adapter are other reasons your Eufy robot is not charging.
How To Fix Eufy RoboVac Not Charging?
I know it’s frustrating when the floor is dirty, and your RoboVac isn’t charging. However, you can try the following solutions to fix the battery charging problem.
1. Clean The Metal Contacts
If you flip your robot vacuum, you’ll see two metal contacts that act as charging pins. When your robot returns to the charging station, these metal contacts connect with the charging dock, and the battery recharges.
Because these metal contacts are located at the bottom of the robot, a layer of dust and moisture forms during cleaning. This layer of dust act as an insulator that prevents the current flow from the charging station to the battery.
As a result, your robot vacuum doesn’t charge and stops working once the battery drains fully.
To fix this problem, dip a microfiber cloth in isopropyl alcohol and rub on both metal contacts for 2 minutes. After rubbing, wipe the contacts with a clean and dry cloth.
Also, clean the metal contacts of your charging dock with isopropyl alcohol and microfiber cloth.
After cleaning, manually place your Eufy RoboVac on the charging dock and check whether it’s charging.
There is a high chance that your vacuum robot will start charging after a thorough cleaning. If it’s not, move to another solution.
2. Align The Charging Base
The charging pins will not make proper contact if your charging base isn’t aligned properly. As a result, your vacuum robot will not charge on the charging station.
First, remove the swivel wheel by pulling it out gently and then clean any debris stuck into it. Now, insert the wheel back and gently push until you hear a clicky sound.
See this video tutorial for more details-
3. Change Your Power Outlet
If your power outlet is faulty, it will not pass current to your adapter. So, you can try a new power outlet to ensure that your charging dock is functioning properly.
Sometimes, we keep troubleshooting other things, but the problem is only in the wall outlet. It’s better to inspect the power outlet by plugging a smartphone charger into it.
If your smartphone is charging your smartphone, it means the wall outlet is functioning properly.
4. Update The Firmware
Outdated firmware sometimes creates charging problems. Developers release new features and fix bugs through a firmware update.
If you haven’t updated your Eufy RoboVac firmware for a long, it’s time to update it. Open the EufyHome app on your smartphone and check for any pending updates.
If any firmware update is pending, download and install it on your device. This will fix many performance issues and adds new functionalities.
5. Reset Your RoboVac
A factory reset is the best solution to fix any software-related errors. If you’ve tried all the above solutions, it’s time to reset your Eufy RoboVac.
Here are step-by-step tutorials to reset the various Eufy RoboVac floor cleaners model.
6. Change Your Charging Adapter
If the charging adapter is damaged for some reason, your Eufy RoboVac will not charge. You can visually inspect the charging cable and power adapter and replace them if there is any sign of damage on it.
You can buy a replacement charging dock from Amazon. Once it’s delivered, install it in your room and pair your robot again.
7. Replace The Battery
Eufy RoboVac has a rechargeable lithium-ion battery that gives approx 120 to 180 minutes of backup.
As your robotic vacuum gets older, the battery life decreases. Also, it creates problems in recharging. So, if your battery is older than one year, it’s time to replace it.
You can buy a replacement battery from Amazon and install it yourself. After battery replacement, your robot will start functioning normally.
Check this video tutorial for battery replacement:
8. Contact Customer Support
If you’ve tried all the above methods, but your eufy vacuum robot is still not charging, it means there is some major hardware fault that needs to be repaired by a professional.
You can claim the warranty if your robot is under warranty period. Contact the eufy customer support team and claim the warranty.
If it’s out of warranty, you can get it repaired by a third-party professional or buy a new vacuum robot for your home.
How Do I Manually Charge My Eufy Robot Vacuum?
If you want to charge your Eufy RoboVac manually, then press the Home button on your vacuum robot remote or smartphone app.
The vacuum robot will automatically return to the charging station and connect itself to the charger.
How Do I Know If My Eufy RoboVac Is Charging?
You’ll see an orange light around the Charging button of the robot. Once your RoboVac is fully charged, the light turns solid green.
How Long Do Eufy Batteries Last?
The average battery life of Eufy RoboVac is around 1 to 1.5 years. A new battery gives 120 to 180 minutes of runtime (depending upon model and cleaning intensiveness). Manufacturers recommend replacing the battery after one year for effective cleaning and performance.
Can Eufy Battery Be Replaced?
Yes, you can replace the Eufy vacuum robot battery yourself. Buy a replacement battery from Amazon, unscrew the back cover, and insert the new one.
If you follow the solution mentioned above correctly, then the battery charging problem will be resolved. Let me know if you are still facing the issue. If nothing helps, contact the Eufy customer support team, and they’ll replace your vacuum if it’s under warranty.