How To Fix Fitbit Versa 2 Not Charging? – 8 Fixes!

I choose Fitbit Versa 2 over Apple Watch because it has great battery life and it’s economical too. But, I recently faced a battery charging problem on my Fitbit Versa 2. Like you, I searched on Google and found that many other Fitbit users face similar issues with their devices.

Fortunately, I rectified why a Fitbit won’t charge and how to fix that. Don’t panic; if your Fitbit isn’t charging, it can be fixed easily.

I’ll share some easy methods to fix the Fitbit battery charging problem in this guide.

Why Is My Fitbit Versa 2 Not Charging?

So, why won’t a Fitbit charge? A faulty USB hub, frayed charging cable, dirty charging pins, incorrect placement on the charger, and outdated firmware are the most common reasons a Fitbit won’t charge. In my case, the problem was with dirty charging pins (metal contacts), due to which my Fitbit Versa 2 was not charging.

How To Fix Fitbit Versa 2 That Won’t Charge?

You already know the common reasons why a Fitbit won’t charge. Here’s how to fix the charging problem on any Fitbit model:

1. Place The Fitbit On The Charger

Fitbit Versa 2 on Charger

It might sound awkward, but it actually works. Take off your Fitbit from the charger and place it again. Some Fitbit charger models have a squarish-boxy design that needs attention.

So, while placing your Fitbit on the charger, ensure that it securely fits in and charging pins on the charger match the charging pins of the watch.

2. Clean The Metal Contacts

Fitbit Charger Cleaning

If you look at the backside of your Fitbit Versa 2, you’ll see four metal contacts touching the charger’s metal pins. Due to sweat and dust, a layer of wax is formed on the metal contacts, which prevents your Fitbit from charging.

To fix this, take a few drops of rubbing alcohol (isopropyl alcohol) on a microfiber cloth and rub it on the backside of the watch and the charger. This will break the wax build-up, and your Fitbit will start charging again.

3. Change The USB Hub

If you use an extension board with USB to charge your Fitbit, I recommend you try another USB hub. The amperage rating of the USB hub on an extension board is not designed for any specific device. If you get an error message “insufficient power source” on your Fitbit screen, remove the other connected devices from the power source or try another power source.

You can try the USB hub of another device, like a power bank or laptop, that provides high amperage output.

4. Charge With A Power Adapter

The manufacturer recommends charging your Fitbit on a normal wall adapter. You can use a smartphone charger of up to 10W to charge your Fitbit Versa 2. A fast charger will provide higher current output, which damages your device’s internals.

If you don’t have a 10W power adapter, you can buy a GaN charger that automatically manages the power output according to the device’s needs. Else, you can charge your Fitbit from a laptop’s USB hub.

5. Try A New Fitbit Charger

Please try a new charger if your Fitbit charging cable is yanked or frayed because a frayed charging cable will not pass the current, which prevents your Fitbit from charging. You can find a replacement charger for your Fitbit on Amazon or eBay.

Click here to check the price of the Fitbit Versa 2 charger on Amazon

6. Charge For 30 Minutes

If your Fitbit battery percentage dropped to 0%, it must have gone into rest mode. You need to charge your device for at least 30 minutes to bring it into active mode.

Place your Fitbit tracker on the charger and leave it for at least 30 minutes without interrupting it.

7. Restart And Reset Your Fitbit

Restart Fitbit

Your Fitbit is also a computer that tracks and calculates various data. So, you can restart your device to fix any software glitch.

Follow these steps to restart a Fitbit Versa 2:

  • Press and hold the tracker button on the watch’s left side.
  • Release the button once the Fitbit logo appears on the screen.
  • Wait for 10 seconds to reboot your device.

Once your Fitbit is rebooted, follow these steps to factory reset:

  • Swipe left and tap Settings.
  • Scroll down and tap on About.
  • Scroll down and select Factory reset.
  • Tap on Reset again to confirm the action.

Wait for a few seconds until the Fitbit logo appears on the screen. Once your device is factory reset, you can follow the on-screen instructions to set up and pair it with your smartphone.

8. Contact Customer Support

Fitbit Customer Support Page

If you have tried everything mentioned in this guide but Fitbit is still not charging, it’s time to contact customer support. If your Fitbit is under warranty, you can ask for a replacement.

To contact customer support, go to Fitbit’s official support page and choose Live Chat or Call Us option. Provide all the required details and explain the issue. The support team will guide you step-by-step.


I hope you found this guide helpful. I’m hoping that your Fitbit charging problem has been resolved. Please share your valuable feedback in the comment box.

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One Comment

  1. I had alteady tried steps 1-5 and then found your helpful link. Step 6 worked. It’s currently charging again.
    Thank you!

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