Surface Pro Not Charging

Surface Pro, which is among the products produced by Microsoft, is widely used as its usage increases day by day. One of the most common complaints we receive from users when using Surface Pro is the issue of Surface Pro not charging. In this article, we will examine the problem of Surface Pro not charging in detail and find the reasons and solutions step by step.

Surface Pro, produced by Microsoft, provides great convenience to users in terms of performance, design, and size. Like any technological device, Surface Pro can sometimes create technical problems. Let’s solve the problem of Surface Pro not charging by following the steps below.

Surface Pro Battery Problem

When the issue of Surface Pro not charging occurs, Surface Pro gives us warning lights in this regard. Knowing the meaning of these lights allows us to quickly solve the problem as we know the problem.

No light	The charging device cannot transfer the required power to the battery	If such a situation occurs, it means that the necessary power cannot be obtained from the socket or there is a problem with your charger. You can solve this problem by trying it on another socket or with a new charger. You can click on the link to buy a new charger.
Blinking or flashing white light	Indicates weak connection or the use of a poor charger.	There may be a malfunction in the charging connector or deformations may occur on the charger tips. In this case, you need to replace your charger. You can click on the link to buy a new charger.
Solid white light	Battery or software problem.	If the light is continuously solid white, it means that the charger is working. In this case, the only option left is that there is a problem with your battery. Please create a technical support request

Check the Charging Device

The majority of users experiencing the problem of Surface Pro not charging have indicated that it is caused by the charger. There can be many problems with your Surface Pro charger. Connector failure, the socket it is plugged into may be deformed, or the charger may get too hot and damage the charger. To check it, we need to test it with a backup or another charger. For this, try charging your Surface Pro with another charger and if it charges, it means that the problem is with your charger. In this case, the problem is solved. If you don’t have a backup charger, you can click on the link to buy a charger. If the problem still persists, let’s move on to the next steps.

Check the Charging Cable

If the problem of Surface Pro not charging continues, you need to check your charging cable. Your charging cable may have internal breaks over time, and the USB sockets may have been damaged by factors such as dust and dirt that accumulate over time. To check this, you need to have a backup charging cable. Connect your charger to your Surface Pro’s charging input socket after connecting a working charger that you are sure of, and if it charges, the problem is with your charging cable. In this case, you can buy a new charging cable by clicking on the link.

Restart Your Surface Pro

If you are experiencing the problem of Surface Pro not charging, you can solve this problem by restarting your Surface Pro. Disconnect your Surface Pro from the charging connections. You can restart your Surface Pro by following these steps: Press the Start button, then press the Power button, click on the Restart option, and restart your device. After your device restarts, reconnect the charging cable to the charging input port and check if it charges. If it charges, it means that we have solved the problem. If not, you can proceed to the next steps.

Check for Surface Pro Updates

One of the reasons for the problem of Surface Pro not charging is that the software used in Surface Pro is not up to date. Outdated software can also cause battery issues. To solve this problem, you need to update the software. To update the Surface Pro software, follow these steps:

Click on the Start button.
Enter “Update & Security” in the search box. Enter “Windows Update”.

Select “Check for updates”. If there are updates available, the system will check and install the updates automatically on your Surface Pro device.

After the update is completed, you can restart your Surface Pro and check if it charges. If it still doesn’t charge, you can proceed to the next step.

Reinstall Your Surface Pro Battery Driver

One of the solutions to the problem of Surface Pro not charging is to reinstall the battery driver. If the problem persists after following the above steps, you can solve the issue of not charging by reinstalling the battery driver on your Surface Pro. To remove your battery driver and reinstall the battery drivers on your Surface Pro device, you can follow these steps:

Go to the taskbar on your Surface Pro device and select the Search button.
Enter “Device Manager” and select the Batteries section from it.
After entering the Batteries section, select “Microsoft Surface ACPI-Compliant Control Method Battery” or “Surface Battery”

select the “Uninstall Device” button under the Driver section, and select “OK”.
After completing these steps, go to the computer icon and select the Action menu, then select “Scan for hardware changes”.

Then restart your device and check if it charges.

Restore Your Surface Pro to Factory Settings

If the problem of Surface Pro not charging continues after completing the above steps, we have one more step left. After completing your steps above, as our step, we can restore your Surface Pro device to factory settings by following the steps below.

Press and hold the Power button. Hold down the Shift key.
When you hold down the Shift key, enter the Restart option.

After your device restarts, the Choose an option screen will appear.
Select Troubleshoot in the next step. After completing these steps, enter Reset this PC and click Next to confirm the process.
Make sure to select Keep my files and Remove everything under it. Click on Reset to start the whole process.

After completing these steps, you have successfully restored your device to factory settings. Check if it charges by connecting your charger. If the problem of Surface Pro not charging still persists, create a technical support request and seek help from technical support.